It takes two hands to operate my stove door

Part of the problem is that a couple of us are following a thread on another site, and the rest of you don't know the current goins on of the stove that I posted the pic of...it sound like this stove, and a rash of others here just recently have some real issues...and ESW has not exactly stepped up to deal with their very obvious assembly line/QC fail...

 

Well if it was bought at a big box store or online I could totally understand. Many times a big box store will bid for X units but at Y price so the manufacturer cuts corners to meet the bid. Or they where bought as seconds or rejected lot as is, and all warranty/ backslash was supposed to go to the store not the manufacturer . The high cost of low prices.

 

It came from Lowes...and it sounds like they are gonna get it back. There is a company that sells ESW "seconds" online. From what I hear there is usually a little bit of nothing wrong with them...still under full warranty other than cosmetic issues...so even if that unit was bought as a second, they would still be on the hook for warranty.
Interesting about the bidding...I knew some of the bigger stores (Wallyworld for one) pushed vendors really hard to meet their price demands...

 

Yes, and they state up front what is wrong, the blemishes, etc. I looked at one they had on eBay but ended up buying the Madison from Lowe's.

 

Things like this are set up in Jigs and welded together, if someone got a box of wrong hinges on their station they probably just set them in there and welded them on.
But quality control is definitely lacking.
In manufacturing individual parts are inspected, then once assembled fit and finish should be visually inspected sometimes actually inspected with something like plastic gauges, as in fitting doors and hoods on cars.
Obviously the quality control is lacking and they're not getting visually or otherwise inspected properly.
They should never have got out the door like that.

As far as the guy firing up his stove, he has a brand new stove and fires it up and later finds out it's screwed up, when he find that out he takes a picture and sends it to the manufacturer, then after 4 or 5 days contacting the manufacturer he's not getting called back or given any kind of resolution to the problem at all

 

It’s like taking a car out as soon as you sign the paperwork. Off the lot and it’s your problem. But sometimes I see dealerships more flexible as the service is necessary. If you don’t stand by the vehicles you sell, then your reputation is purely at stake.

 

Well.... There are lemon laws and even a used car can have a warranty. Plus, if you are a dealer there are laws that cover things such as safety.
There are also consumer protection laws that cover items that are sold even if they don't come with an expressed warranty.

 

That’s why added the last part to my post, other stipulations are in place but its only a lemon law violation if repeated performance and quality issues occur...

 

This was a new stove, not used...

 

We bought a Honda Odyssey that was damaged between the time we picked it out and the time it was delivered to us... Obviously shame on us for not being paranoid and going over it like a final line inspector, but we didn't see the damage until 14 miles later. The dealer unfortunately would not take the car back, and three botched attempts to repair it(and every loaner under the Sun) resulted in the dealership buying us a new one about 18 months later. It's replacement btw has been pretty unreliable, especially by Honda standards.

 

Forgot to add, by all means contact the retailer, and manufacturer if you get no satisfaction with Lowes

 

This is the reply from ESW:
Good afternoon, yes this is correct. The spring handle will rub on the top of the door. All of the stoves are manufactured this way

I replied back that it was a poor design and that it does not just rub but prevents the door from closing. So folks, I am going to have to jerry-rig my damper control. Sounds like ESW is starting to cut corners; the glass retainers; small metal tabs that barely work, is testament to that.

 

Oh, that's pizz poor...obviously (by others pics) not all of them rub...some miss by a mile...their QC and CS is slipping fast by the sounds of things...me thinks that smells like some new management in place...

 

I am going to try and make it to Lowe's and see if they have any of the Madison 02 in stock; they usually just have the Madison 01.

 

I agree because to me it looks like the hole for the rod could have been positioned higher. I would have to examine the stove and see; the manual just has a rather poor drawing.

 

Too bad mike holton hasn't been around here lately...but maybe that's on purpose...

 

That sucks if they have to censor someone who works in a company and they intentionally want to cut on their quality...

 

I am wondering if the rod has to be in that place because of the AAS; if I have the rod on an angle it may prevent the AAS from operating.

 

What did Lowes say? Menards will take nearly anything back, as long as you have a receipt and it's not special as is sale.

 

I'm not saying that's what's happening...the man may simply be really busy...

I don't think its the hole that's wrong...(the hole appears to be in roughly the same spot in the pics/vids posted ealier) I think the door is in the wrong place...and since we know that has happened...seems most likely to me.
Does the door seem to be centered over the firebox opening? (height wise)