Dr. Stoveglove Or: How I Learned to Stop Worrying and Hate Woodstock Stove Co.

Here the quote of his words.

 

Sorry but the OP has shown his "opinions" more than once and I've not seen a whole lot of positives; I'm thinkong he just has a wish to attempt to put people and business down.

On damage, yes, we had a little damage when we received our stove but it was minor and it took 2 or 3 to get replacement. One of the problems was some scratched paint and it was minor and I did not ask for anything but still received a new can of paint from them.

Perhaps the most amazing thing was after sending a picture, they noticed something in that picture and sent a replacement without even asking. No, I do not recall what it was but remember the surprise. I have never had one problem with Woodstock and also know many happy owners.

 

I'd like to see pictures of this damage. Because, from the sounds of it, WS isn't to blame at all for any of that.

WS has been with us here since we started this forum way back in 2013, they've done nothing but impress me with their commitment to their customers as well as the countless good reviews that many of our members have left them (some actually BETA-tested their products) and I know Steve and his crew are all top-notch people. So I'd like more specifics.

I'm sorry you had a bad experience, but I'm sure you know by now how messed-up the shipping situation is here (and globally) right now, have you contacted your shipper to see what can be done to correct any of this?

A 4,000 dollar deliver warrants a VERY close inspection upon delivery, IMO.....

 

Many thanks to fire_man. He remembered what I was having a problem recalling. He also sent me a picture of a post that I had made (this was before FHC). Notice this was something like a week short of a year from when we bought the stove!

 

Okay, I was thinking the same thing Yoops, thank you for clearing it up.

 

FYI incase others here don't know, only the freight company is responsible for damage, they took possession and responsibility for it when they picked it up. Once you sign the release you're out of luck for any recourse. Either note damage on the release form or reject the delivery. Then, most freight companies require you file a report in a short time period after delivery. Don't make the same mistake the OP did folks, he can smear and slander the manufacturer's reputation till he's blue in the face but that won't change the fact they are not responsible. At this point he is at the good will of the manufacturer and treating them like this might have ruined that chance.