yea, hopefully it works. On the rare occasion (thank God!) that our truck damages something, if its below the deductible, or even a bit above, its...
LOL- I use a vacuum in my MAK
I agree with pretty much everything you said, IHP. And, its America. The land of free enterprise. So, yea, I also feel its fair for a dealer to...
I think it prudent here to do exactly what you did- ask if they would service others' units. Get an answer, yes or no. THEN, ask if it is their...
thank you for your honesty! Some industries are similar, some are way different, so cant paint them all with the same broad brush.
no, the original dealer basically said that they would charge $150 to come out, up and above the warranty. So, the owner was simply looking for a...
Below is a link to the current warranty- http://hearthnhome.com/downloads/installManuals/P43_61A_68_O.pdf page 5, under WARRANTY CONDITIONS,...
that cat does look guilty
When I originally posted this (first post), I said it was "once and awhile". I don't know what you do, ironpony, so cant really equate anything to...
in stove work, as in life, there are always grey areas, Wild. Generally speaking, I like to support people who support me. If youre not local,...
A good post. I'll try to explain it from the other side of the fence. Most Harman dealers do in fact, have quite a bit of brand loyalty. In...
the argument the manufacturer uses is that some part of the actual money from the sale of the unit covers the underage that the occasional...
true, but you can "good will" yourself out of business as well. If you don't value your time, no one else will either. And yes, sometimes there...
its not that the customer is rejected, its more often that the other dealer is actually charging a service charge to fix under-warranty units that...
we pretty much know what the manufacturer will and wont cover, and have NEVER been left in the lurch there.....we know the warranties, how it...
Generally, one doesn't stay in business long working at a loss, even IF you can write it off, at the end of the year, ya still gots nothin'!
56 degrees in my living room right now and I'll be dammed if ima gonna dirty up my clean stove!
