Ideal Steel

Woodstock IS
Its in his signature.

 

The IS replaced a VC Encore 2550 cat stove, built in 2008.

 

Gotcha. That's a pretty big difference.

 

Whats the turnaround time on ordering an IS? I just put my house on the market and want to put an IS in the new house whenever we move this spring/summer.

 

He posted a photo of his stove leaking liquid creosote onto the floor from the back / left (same side as the door latch) of the stove. There is a plate there with a gasket that covers the opening which the draft adjusting plates slip into; in other words, it is the very beginning of the intake tract on the bottom of the stove.

What you say about burning good wood is all correct and fine but still, no stove should ever leak anything out of the firebox onto the floor, especially so from the intake (draft) of the stove. I suspect something is wrong with that stove- perhaps a seam did not get welded or sealed or something similar. I have had my own stove generate so much liquid creosote inside that it actually ran down the ash pan door and stuck the ash pan door gasket to the ash pan face; this was after days and days of running very low and slow with the combustor cleaning up the smoke coming off of a smoldering pile of wood. And still creosote did not leak out of the stove anywhere, and the intake tract is clean and has no creosote in it. So that leads me to wonder if something is not quite right with this gentleman's stove.

And just like you, I believe Woodstock will make it right if they are aware of it and understand the situation.

Brian

 

The forking D) company is at fault. That said, leaking creo is a problem. Obviously the stove shouldn't leak (forking problem) but there also shouldn't be creo to pooling up to begin with. I suspect the wood. Creo doesn't pool vs leak in the rest of our wood stoves. If Woodstock considers the Forking company responsible (as they should) they should just say- the ball's in their field. If they haven't. If your car gets forked up during transport, the manufacturer doesn't deal with it. Its an unfortunate situation. Best of luck.

 

Dripping creosote in a stove is wet wood, stalled cat or something gone wrong. That should never happen. Condensation buildup in the top of the chimney is more reasonable. Your firebox temps should not be below 260 degrees while there is moisture still in the wood.

 

My wood is two year old white oak which reads single digits on the outside and low to mid teens on the inside, so it's not the wood. Here is a re-post of the leaking creosote:

I work for a global professional services firm and we have a rule, "Clients first, prospects second". In other words, attend to client needs before engaging in sales activities. I understand that Woodstock is backed up on production due to a number of issues, however, the dripping creosote problem was presented to them 02/01/2015, questions received and responded to 02/02/2015 and nothing since. That is not "clients first, prospects second", especially when free shipping is being given to new customers. If Woodstock can absorb a $250.00 shipping cost on each new Ideal, they can dang sure take the time to respond to a documented problem for an existing customer. This is not a subjective complaint from a novice wood burner like what we used to see on the other site...."HELP! My dealer said I'd get 14 hour burns and I'm only getting 13 hours!" etc etc etc. Weather depending, one weekend I'm going to disassemble the stove as much as possible, look for the source and take some photos. Don't get me wrong, when this stove is doing its thing I love it to tears. But dripping creosote? Erh, um, uh......

 

I can't argue wit that.

 

Golf.... I feel really bad for you. Has the problem continued, or was it only one time? If I run low and slow for a long time, I get a lot of the creosote build up in the box and on the window. During the day when it is warm I have been running a couple of splits with some coals to have a small hot fire to burn of the creosote. I have noticed if I load it full then turn it down it really pyrolizes the wood and blackens the box. If I only run a few small pieces I can burn it off without running myself out of the house. From your description, it seems your wood is good. IF it only happened once, then maybe it was one or two pieces of wood that was jiggered up somehow. Do call them and remind them. I am pulling for ya...

 

Given that info., agreed, they should have contacted you long before now. Again, I would suggest contacting them, specifically the person you were in contact with back in Feb. and ask what the status is on your warranty issue.

Also fully agree with your idea of finding the problem yourself. In addition to looking inside the firebox, I would pull the draft cover and look in there with a strong light to find the source of the creosote, or at least the general idea of where it is getting into the draft well. Then pass that information along to Woodstock so that they, and you, can best determine what needs to be done to address this problem.

Again, best of luck but I still have great confidence that if you pursue this issue a bit more it will turn out fine and they will correct the problem.

Brian

 

I have a new Ideal Steel in my garage that I got today & can't wait to get it up&running. Looks good so far !

 

How are you going to move it?

 

Congratulations!! Man
from what I have read about it on here, I think you will like it

 

Skid loader from the garage to the front porch & then some strong backs about 12 feet inside & up on my 12" hearth. Thats the plan for now anyway. I still need to build the hearth& get the pipe stuck through the ceiling so they can put down new tile & wood flooring, so It will be a couple of weeks yet. I will get some pictures of the move for sure ! I chose the metalic brown body with moss green trim.

 

Can't wait to see!