In loving memory of Kenis D. Keathley 6/4/81 - 3/27/22 Loving father, husband, brother, friend and firewood hoarder Rest in peace, Dexterday

Got a call from Quadra-Fire today!

Discussion in 'Pellet Stoves, Pellet Fireplaces, Pellet Furnaces' started by Gary_602z, Feb 10, 2015.

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  1. Gary_602z

    Gary_602z

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    schoondog It seems they have had a few of the E2 inserts blow out the glass on them! They want to make sure that we clean the burn pot everyday (which I do) and run the air control little blue dialy thingy all the way counter clockwise to -4.

    I thought that it was nice for a Manufacter to call indivual customers for this, it was a fluke that I answered the phone as it was an 800# which I rarely answer.

    I guess they seem to think it is from pellets not igniting from landing on a pile of hot ash and then off gassing.
    I will let you know if I hear a big Ka-boom!

    Gary:D
     
    Gary_602z, Feb 10, 2015
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  2. IHATEPROPANE

    IHATEPROPANE

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    This sounds awful.....
     
    IHATEPROPANE, Feb 10, 2015
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  3. jtakeman

    jtakeman Moderator

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    Keep us posted Gary, Hopefully they have a fix soon.
     
    jtakeman, Feb 10, 2015
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  4. Gary_602z

    Gary_602z

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    I was going to see if they said anything on their website,but probably wouldn't be a good selling point!

    Gary
     
    Gary_602z, Feb 10, 2015
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  5. jtakeman

    jtakeman Moderator

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    My old Quad would thump pretty good when the burnpot was dirty on ignition. Most other stoves do as well. Its wood gas and does flash off with a poof or boom. Sometimes big boom. Used to be a vid on youtube of a Quad classic that was crazy. Its since been removed, But what a poof it made. Blow smoke out of the stoves door seals.

    Keeping the burnpot clean will limit the smokey start up. And should keep it safe until they come out with a fix. Quad has been stand up in the past. They jumped right on issues that arose with the Mt Vernon and had fixes out quickly. I bet it entails a new door and glass for the E2. Most likely thicker glass that can withstand the kick of the boom.
     
    jtakeman, Feb 10, 2015
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  6. Gary_602z

    Gary_602z

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    If I went more then a day I would get missed ignitions on thermostat setting. Just been running it in manual and clean the burnpot quick every morning.

    Gary
     
    Gary_602z, Feb 10, 2015
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  7. jtakeman

    jtakeman Moderator

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    You should be as safe. Running in manual also limits the start ups. Which should limit the chance of the poof. And cleaning before the start is icing on the cake!
     
    jtakeman, Feb 10, 2015
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  8. schoondog

    schoondog

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    Wow Thank you very much for letting me know Gary. I run mine on the t stat but perhaps I will start running on manual. I do clean the burn pot at least once a day, usually more. My biggest peeve is intermittently the remote loses contact with the stove and results in a cold house. :heidi: Just hitting the mode on the remote reestablishes the link and the stove relights ,but it bothers me.

    I think the glass blowing out of her may trump my current peeve.

    I have noticed let say some internal instability at time on the relight and usually when the burn pot is dirty.

    Did they mention a more permanent fix other than running in manual and adjusting the air ?

    I will answer the 800 calls for the next few days and Thanks again Gary for sharing.

    Schoondog
     
    schoondog, Feb 10, 2015
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  9. Gary_602z

    Gary_602z

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    They didn't say much more then that. The number that showed up on my phone was 800-926-4356 maybe give them a call? I had the same problem with the t-stat but I thought I might have had it to far away from the stove.

    Gary
     
    Gary_602z, Feb 10, 2015
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  10. Gary_602z

    Gary_602z

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    Turned my air down to -4 last night, all it seemed to do is put out less heat with a lower flame. I am trying it today at -1. I was originally at +1.

    Gary
     
    Gary_602z, Feb 11, 2015
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  11. jtakeman

    jtakeman Moderator

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    Gary, Can you adjust it on the fly?
     
    jtakeman, Feb 11, 2015
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  12. Gary_602z

    Gary_602z

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    As far as I know,it just says to wait 15 minutes or so to let it stabilize.

    Gary
     
    Gary_602z, Feb 11, 2015
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  13. jtakeman

    jtakeman Moderator

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    You could start on -4 to lessen the change of the poof on ignition and then switch it to the number that it runs the most heat with? Specially since your running in manual, I don't see any harm in lessening the air flow through the stove once it ignites. Pretty sure the worry is only on start ups. If you were in stat mode, I'd do what they recommend until they release a fix.
     
    jtakeman, Feb 11, 2015
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  14. Gary_602z

    Gary_602z

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    I would settle for free pellets for life!:D

    Gary
     
    Gary_602z, Feb 11, 2015
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  15. badbob

    badbob

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    Looks like their autoclean not working as well as they thought.Appears,as noted before,too much combustion air and too many pellets for a restart.Right now they are probably trying to decide if reprogramming the boxes or replacement is better.
     
    badbob, Feb 11, 2015
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  16. don2222

    don2222

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    Yes. thicker glass maybe the fix. That reminds me of some of the older Whitfield like the Traditions where the fire door glass cracks more easily. That is because the newer Neo-Ceram glass they have nowadays is far superior to the older glass in the Whitfields.

    The Quads should have the Neo-Ceram glass but they are always cutting corners lately so in this case they will have to spend some doe$$ We will see what they do now!

    I just recently upgraded a Castile 0.54 Amp 3,000 RPM Exhaust blower to a whopping 1.75 Amp 3,000 RPM exhaust blower. What a difference, the ash does not hang around and clog the fire pot anymore! ! !
     
    don2222, Feb 11, 2015
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  17. wildwest

    wildwest Moderator

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    Wow, that sounds like a major pain in the rearend!!! No Thank You for me. (Though I need to avoid my two hottest settings to avoid ash pan fires.....)
     
    wildwest, Feb 11, 2015
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  18. subsailor

    subsailor

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    It sounds to me like what you're describing is similar to what occurs in burning buildings. In the fire service industry it's know as a backdraft and is usually the result of too little oxygen. It's a result of gases building up from smoldering fires. When it lights, it's explosive. It happened in my stove once. Dirty stove, too many pellets. Very slow ignition. The stove was smoking so bad the whole neighborhood had 0 visibility. When it finally lit it was like a small explosion. It rattled the whole house. I would think too much air would aid ignition. All that wind blowing through there would fan the flames.
     
    subsailor, Feb 11, 2015
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  19. badbob

    badbob

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    Yep that is what I found out today,smokey clued me to it some time ago,appears the air fuel mixture is fine for a perfectly clean pot(for a restart),which is not always the case.
     
    badbob, Feb 11, 2015
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  20. schoondog

    schoondog

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    Didn't hear from Quadrafire today. Turned the air to -1. Threw in a bag of sets and gonna let her eat the next several days. Wind chills of -20 forecasted and I will clean the pot twice a day and hope for the best. I may go to -2 on the air adjustment and turn the heat up a little. I wonder if it matters that we run the stove on low to medium, never pushing it very hard.

    Doggy
     
    schoondog, Feb 11, 2015
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