Genuinely Annoyed

Believe it or not it might not just be the dealer, some of the stuff the regional reps tell dealers to do. Stihl corporate is very dictatorial.

 

I say call stihl corporation and see what they say
When I had a problem with a dealer about not getting me the parts I ordered I called stihl and they added the stuff to his order I wasn't being bashful about it

 

Yup, tell 'em if they don't wanna service (with parts) what they sell, there's other brands out there...right dall ?!

 

I had an ebay listing up for nos lines ... didn’t realize it expired. Price was $3.50 but you can have one for free if you want.

 

Not saying the dealer is in the right, whatsoever...
But this isnt uncommon for a dealer to not order parts for someone (without service), if they suspect that person is a competing business. The economy isnt great for most parts of the country, and there's more and more one man saw repair (or anything repair lol) popping up for extra cash. Service is where these dealers make most of their $$$, and depending on their agreement/contract with Stihl- can choose who they sell parts to, or if they sell parts at all without a service order behind it.
Pete, there are plenty of good dealers out there, and plenty of guys on here that can get you the stuff you need. I wouldn't waste your time or aggravation with those "other" folks.

 

I believe this. Kinda funny that the bike shop I worked at always claimed that the service dept was a necessary evil...cash suck. Of course it was poorly managed IMO. The local Ford dealer now claims that the service dept is a drain on resources...kinda funny, they always claimed to have regularly made money before the new owners took over...

 

lol i just use different dealer

 

I know what cost vs MSRP is on Stihl saws (tiered wholesale, I think this was on the lower end of wholesale/higher end of units sold) and dealers dont make much on new saws (not what I would think they would anyway, at least lower to mid end stuff... most of what is sold around here). Parts and accesories are a different story, but still not what service would/should cover.

 

I suppose if I was repairing someone else's saw I'd use oem moulded fuel line. On my own saws I just use bulk fuel line and rubber grommets when necessary. At times I'll just drill a new opening in the tank and plug off the old hole.

 

that wording makes me very nervous for a couple reasons
the only OEM spec is the OEM part, they do not provide it to anyone else, except contractually bound suppliers that cant share it either
eBay specifically forbids sellers from using OEM or OEM spec or OEM quality in listings and titles unless the item is OEM, there are a lot of shady and older listing out there from before they made this change because so may sellers were deceiving customers with misleading wording
unless it is a line that can be replaced with bulk OEM line or actual tygon, I would be HIGHLY suspect of using any fuel line other than OEM

I say all that as a guy who sells aftermarket fuel lines, they are nowhere near as good as OEM lines.
Dave

 

link for the suspected oem hose

 

K. I should have 3 left. Nos, oem.

 

The OEM spec is probably the ID, OD, grommet size and length. The hose itself is probably not suitable for gas

Sent from my SM-G950U using Tapatalk

 

Back in the day when I was running service departments- that was where the bulk of funds would be made. The only time it wasn't was at a brand new dealership- with all brand new equipment placed in customer locations- lot of warranty work for the first few years- even then it was still a profit center but only about 25% of total revenue. Once the warranties ran out -profit rose dramatically. Sales became a negative or at best 5% profit after about 5 years- competition became very stiff, new more efficient ways of doing the same work were popping out every month and market turn down were the driving points on that. Very similar to the computer explosion and that had a lot to do with it also due to the increasing amount of integration of more complex cnc abilities. I just saw an ad for a 8 axis cnc unit- unheard of back in my day

 

I suppose you can't blame them for trying survival tactics. That being said, that tactic is the best advertisement for buying other brands anyone could possibly show me. I'm a mechanic by trade. When I'm buying a new piece of equipment, I actively check out parts availability before making a sale final. If there's no parts support, I walk away.

 

Wtf. My dealer has 5 parts desks. 5. I'm pretty sure there is only 4 sales counters. They sell parts faster than they can count the money. If you do any sort of commercial labor (ie landscaper instead of saw repair shop) they even give 10%discounts but you do have to ask.

The service side is always slammed also, so that shows you dont lose service jobs by selling parts.

I'd be shopping elsewhere pete. Don't forget to email the old dealer all your receipts of sales he lost along with a note as to why.

They also make millions per year, literally, selling Green Painted tractor parts.

If they didnt sell parts, someone else would. What a chitty biz model/plan for your guy.

Summary: Find another dealer.

 

and we as consumers can buy other products / services. I had an issue with Sears in 2000, I have never set foot in one since or any of their off shoots.