Mahindra 3550

Hopefully you hear something good on 11/22.

We got rid of the plow for the truck so hopefully we don't have any problems with the tractor. The backup would be the rhino and then the snowblower.

 

Gas, no offense, but the more I read here, the more I'm glad I still got my 1949 Farmall M. She lacks a lot of creature comforts, but it's never let me down. This whole thing has me hanging on the edge of my seat. I deal with this kinda stuff on cars on a regular basis, & hate to see it moving to equipment. Computers & electronics are great when they work, but suck when they don't. I hope they get this figured out. I hope you get something for all the lost time.

 

Let’s hope the guy that bought that plow off of you got a good deal. He’s prolly not making much money.

 

I am going to call the store where my tractor is at on Tuesday. And explain to them that I need a phone call when he arrives so that I can meet with him. Or for him to call me so I can meet with him at the end of his inspection. He still has not called me about meeting me. The dealer has not called me about meeting with him. The only reason I know he is going to be there to inspect my tractor is because the woman from Mahindra Corporate in Texas told me he was going to be there to inspect my tractor.

 

Talked with the owner of Mahindra dealership today. Wanted to see if they had any update on status of tractor. He told me to call over to local store and talk with mechanic to see if he made any more progress. Did that. He said he is still trying to figure it out. I also confirmed with both of them that the area representative will be here tomorrow. They will be calling me when it is time to meet up.

 

Update:

Dealer called me at about 11:30 am and left me a message on my phone. (He won’t be there, he had told me that already). Representative will be here today at 1pm, not tomorrow. I saw the message at 12:30. Had to quickly get ready and get over to the store. He was getting ready to leave when I got there. I remained calm and told him of all my problems. And all my lost time.

I state in front of all there, including the other folks who work there that I am not unhappy with the mechanic, I’m not unhappy with the dealership. They have been good. This is a Mahindra problem. These folks don’t have control over how the tractors are built and the quality control. And he said okay. Well we have it fixed. He and the mechanic said they did not have the latest software in the computer and he did now and they reflashed it and can’t get the problem to happen again.


Well, I’ve been through this before. So I first asked him what Mahindra was going to do for me about all my lost time. He said he can’t do anything for me, his job is to make sure the tractors are fixed. He can’t do anything else until he talks with Corporate in Texas. Well I need to know what Mahindra is going to do for me. And I said, can you call them right now and explain everything? So he said, I can try. He then goes to his car and attempts to call him. No answer, left message. Mechanic leaves after stating he will get my tractor back to me on Friday. I said that’s my last day off. I won’t be able to do anything again for three more days. So then he agreed to try to get it to me Wednesday.

He then leaves. So I go out and talk with representative some more before he leaves. Explain to him how frustrated I am and that I’m going to leave the tractor in the barn until I hear back from him and what Mahindra Corporate is going to do for me. He says I need you to go out and work your tractor so you and I can see that it is working properly now.

So I said how long do you have? Can I pull the tractor out here right now and work it for a while. He said sure you can. We go back in the store and he opens the overhead and I bring it out. He stands there while I work it. After about 7-8 minutes of a combination of driving it back and forth and using loader and backhoe hydraulics I get it to do it again. Loss of power anytime I try to do something with anything hydraulic related.

So I say to him. Now imagine he brought the tractor back to me and I don’t use it until I need it. We get a big snow storm and after about 7-8 minutes I’m left with no power, limp mode. Okay, but I don’t think it’s limp mode. We have some troubleshooting to do.

So I told him that I don’t want to bash all Mahindra tractors. Just this one. This one has spoiled me on this tractor. I don’t want it. And I said I really appreciate you coming here and really need you to do something about this. He said understands my frustration and he would fight for my cause by talking with Corporate.

I talked with him about either buying the tractor back or possibly getting me a different tractor. Please see what you can do for me. But I have lost way to much time with this tractor and I can’t get it back. My projects are now delayed until next summer.

Then I talked with about his Thanksgiving plans and family etc. And I said I will let you go and get on the road. We wished each other a Happy Thanksgiving and said good by.

So now I wait, again, with no tractor for my days off, to see what comes next.

 

Man thats rough!

 

HOLY CHIT !!!!!!!!!! I really feel bad for you. The exasperation is obviously over whelming. Quite frankly, they have you over a barrel. I am sure the dealer has been told to stay out of it. I hate to say it, but it sounds like the only progress your going to make is thru a lawyer. Let's hope Mahindra takes a little more interest in your case.

 

What a cluster...Well hopefully now that the rep has seen it first hand it can get somewhere with a fix or replacement.

 

That sucks Gas.

 

I hope the Rep. takes your concerns to heart and does what he says without using corporate as an scape goat.

 

Well. At the beginning of the conversation I told him of all the tractor problems. And how much time I have lost on my projects.

I then said, after telling him I don’t have a problem with the mechanic or dealership, that I go to work everyday and do my job. And I just need him and the dealer to do their job and make things right for me, the customer. He interjected when I said I do my job and said, and that’s the job you chose. (This irked me to say the least.) And I said, yes. You are correct. And you chose yours. He then said yes. And my job is to make sure all the tractors in my area are fixed and running right. And I just came here and fixed your tractor. And i said I expect you and the dealer to do your jobs and make things right to me.


I then separated that issue and told him I still expected Mahindra to do something for me to make up for all my lost time and that this tractor has been unreliable at best. That it has been down more days than I have been able to work it. He said he would talk to Mahindra corporate for me. I then decided to see how the tractor performed.


When I got it to lose all power, I revved up the RPMs and showed him how the engine RPMs would go right in the toilet by just trying to curl the bucket on the loader. And anytime I tried to do anything that involved hydraulics.


I felt like saying nice job you did there fixing my tractor. But I didn’t. Instead I said now imagine they had returned my tractor to me and I didn’t use it until I needed it. And then this. Imagine how frustrating that would be after you had spent that kind of money.

Now we will see what Mahindra does for the customer who bought their “Premium” line of this size tractor.

 

Time to go above this guy's head and give somebody at corporate the business...and get a loaner until you get it sorted out.

 

Since you put it that way...


Yep!

 

I might be wrong but I thought @gasif

Gas, I thought they offered you a loaner. The only reason I'm bringing it up is, with winter upon us it would be nice to have a tractor for clearing snow.

Try and have a good Thanksgiving.

 

Done that. If you go to Mahindras website and read the “loaner” program.....

I was offeeed a loaner once. After they had my tractor 6 days and called them to see what was up. At that point the mechanic was coming to fix the tractor the next day. So I said just call me when it’s done. I ended up with it a couple days later. It has been down for over 40ish days now if you include the last week since they picked it up for this power problem. Compared to about 32.5 days of work in 260 hours I have been able to work it.

 

If I lived on your road I would be down with the tractor to do what I could, you also wouldn't have to worry about the plowing until you get yours back.

 

Appreciated. I have a few resources close by for the plowing. We will see if Mahindra steps up and makes things right or not.

 

I hope they do.