Brand new Harman Advance... and im not happy with it

Yeah. That brick panel dosent reach the right retainer. Thats why the dealer thinks its also the wrong flame quide

 

good reason for the rattle.....the flame guide part number is correct on the pic you show though....I am wondering if possibly the flame guide isn't all the way in, and the brick panel is falling down lower than it really should, therefore, not in contact with the retainers, and just rattlin' around.......

 

Unless the dealer Is clueless on how to work on this stove.he took all that out and checked it

 

If he wasn't clueless, it wouldn't rattle now

 

Hey Chris love the new avatar

 

Thanks. Thats my lazy pup relaxing by my brand new broken advance lol

 

Heres how the brick panel is sitting after the dealer put it back. Another harman requested photo

 

When the stove gets right that pup will be lazy and relaxing near it all the time , just like my Maggie

 

Beautiful girl you have there. Probably a big sweetheart to like mine

 

Yes she is , just a big baby that loves to be petted

 

Yep. Same here my 90lb lap dog. And my other pup in her spot behind my legs. Every time I turn on the tv and get on the couch. Wouldnt trade it for the world

 

any mo' rattles? I don't any longer have an Advance to compare it to, but the brick panel seems really low.....are you sure the flame guide is all the way back against the rear of the burnpot?

 

Yep. Rattling like hell . As far as i can tell the quide is in there properly , umless theres some special way it locks in. The guide is n back as far as it will go then the bricks slide down onto it

 

that sounds right.....put the brick panel in, engage it in the dogs to the upper left and right, while you hold it, slip the flame guide in, then lower the panel onto it.......no special way really.

How bad is the rattling? I don't question you, but had a person this week complaining of a loud banging every 15 secs with his P61A.....we went out there twice, nothing, except for metal expansion while heating noises, which went away when the fire got established.....that expansion noise to him must have been the loud banging.

 

Loud and annoying. Def not normal nor acceptable for 4400$

 

My 5660 us stove never made a peep and this one is rattling like an 80, s muscle car

 

agreed...assuming the dealer looked at it....what did they say, exactly?

 

Ive been waiting since monday for him to get a responce from harman on these pictures. And im starting to get fed up over here. Especially now I get the feeling these people havent a clue.

 

Now with harman theres no calling another dealer or dealing with harman direct? Or so ive heard

 

right....they generally wont deal with you directly, and prefer the dealer who sold the unit do any warranty work on it. Other dealers aren't required to do so.