My son-inlaw, a Lt. Col in the Maine national guard to me that he now goes to HD for hips pellets. Lowes is a bit closer, but they declined to allow a military discount for pellets, saying it was product specific. I am a retired military and frequently shop both stores. I called Lowes customer care, a 1 800 number. They said that if his I'd is valid for other product, it is also valid for pellets. Just can't combine discounts. Ie clearence price, or professional discounts. Why is it theses clerks keep getting told by managers to not allow things that the company supports. Idiots.. I have been told junk by weekend workers. That is why I shop weekdays most of the time.
There are some towns/cities near military bases that they only do the discount on Memorial Day and Veteran's Day. Not sure if that's driven by corporate or the local managers. You've got to figure that having 40,000 service members plus retirees nearby it probably cuts into the bottom line pretty significantly. Pensacola, FL was one place that I had an issue with both Lowe's and Home Depot.
If you buy pellets at Lowes by the ton, you are getting a "contractors" price, according to them. They won't allow another discount on top of that. Depending on the amount of the discount, maybe he'd be better off buying 49 bags and then applying the discount?
I have run into that issue before... And it's something automatic in the cash register. If the cashier is decent they are able to work around it. Sorry I'm not sure exactly how, May be worth buying in quantities a bit under the contractor amount. Is he in the Bangor area?
Lowes got back to me today. Hello Larry, I am very sorry for any inconvenience you may have experienced with receiving your Military Discount. I will get this documented to the Senior Store Management at Augusta, ME store so they can look into this and get the issue addressed. Senior Store Management will follow up with you within 24 hours. I have included a link to our Military Discount policy for your review: http://low.es/r1Ioar. Once you access this page just click the "Military Discount" link from the list on the right-hand side of the page. Please let me know if there is anything else I can do for you and I will be happy to help. Thank you, Lauren S. Lowe's Customer Care This is their policy. Lowe's established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services1 and to honor Retired Veterans and VA Recipients.2 This 10% discount is also extended to the immediate family3 of those who are currently serving, Retired Veterans, or VA Recipients. To qualify for the Everyday 10% Military Discount, you must: Be currently serving in, or retired from, a qualifying branch of the Armed Services, or be the immediate family member of someone who is and have a valid military ID Card. Or: Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC). We honor all Veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, we extend the discount to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The Lowe’s Military Discount is extended to the Veteran community on these three holidays only. The Military Discount must be used on personal purchases only and cannot be used for Lowes.com purchases, previous sales, or the purchase of gift cards or services including product installations. It cannot be combined with the Lowe’s Price Guarantee, or promotions such as "Spend and Get," "New Mover," "Project Starter," "Your Choice," or discounts such as Quote Support Program (QSP) quotes. 1 Armed Services — US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard, or the National Guard and who are in active, reserve, or retired status. 2 Retired Veterans and VA Recipients — Veterans who have retired after 20 years of service and/or those who receive VA Benefits 3 Immediate Family — Spouses and/or dependent children (up to 18 years old.)
Nothing to loose by asking. You can call customer service at the company level and talk to them. Maybe ask about the "contractor" price. Looks to me like managers getting creative thinking they will profit more. So odd when you know they have so many ways to get a discount.
At my speedway I give a 50% discount on admission to all veterans with an ID… thank you for your service.
