In loving memory of Kenis D. Keathley 6/4/81 - 3/27/22 Loving father, husband, brother, friend and firewood hoarder Rest in peace, Dexterday

Genuinely Annoyed

Discussion in 'Chainsaws and Power Equipment' started by Pallet Pete, Feb 10, 2018.

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  1. Pallet Pete

    Pallet Pete Moderator

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    What the heck I’m working on a Stihl ms170
    With a bad fuel line simple right?

    Nop not at all original line was dry rotted and broken right where it went through tank to the carb. The kit I ordered was the wrong kit so the resent the right kit. I get the right kit and the fuel line is broken in the exact same spot....:confused: Seller ships another one at no charge and is all appolagies.guess what!!!

    Now the replacement shows up from eBay and it to is broken in the same spot. There shipping takes forever and they just keep sending me junk!

    Stihl dealer down the road says they can’t get the parts for the saw unless I’m a certified repair shop?

    What the heck am I missing? Is this dealer a joke or is there some kind of policy change on Stihls end?

    I ordered another one off eBay today from a different seller and sent the bad one back. I’ve never had such trouble with parts let alone Stihl there easy to get!



    C413D72C-02BC-4EE6-BAB7-7C08A7E8A2DF.jpeg C5325598-4118-45FD-9F5B-04CBC51D14B9.jpeg
     
    Pallet Pete, Feb 10, 2018
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  2. Andyshine77

    Andyshine77

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    Go to a different dealer, the one you went to is full of it. OEM is the way to go with Stihl fuel lines, the aftermarket lines are garbage and don't last long.
     
    Andyshine77, Feb 10, 2018
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  3. Backwoods Savage

    Backwoods Savage Moderator

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    Guess I'd also be a bit frustrated. Poor dealer there for sure.
     
    Backwoods Savage, Feb 10, 2018
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  4. amateur cutter

    amateur cutter

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    ^^^^^^^^^^ What He said. You want me to get you one in Caledonia? Stove & Saw will sell me any Stihl OEM part no problem.
     
    amateur cutter, Feb 10, 2018
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  5. Pallet Pete

    Pallet Pete Moderator

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    Yes if you can. Let me know how much. The two Stihl dealers near me both said they only sell parts to dealers when I asked. :loco: :crazy:
     
    Pallet Pete, Feb 10, 2018
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  6. chris

    chris

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    Toro ( or parant co. ) bought Boss plows- new edict from corporate, that you can only get parts from your designated dealer. that for me is a 45 min drive one way vs a dealer 15 mins from me. more pasture droppings.
     
    chris, Feb 10, 2018
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  7. Dakota Hoarder

    Dakota Hoarder

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    Yep, OEM fuel lines only! I had the same issue with my 260, tried 2 after market and neither worked. Luckily I have 2 dealers in town, one wasn't interested in ordering for me, the other had one in stock! I guess I got pretty good practice at changing fuel lines!
     
    Dakota Hoarder, Feb 10, 2018
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  8. amateur cutter

    amateur cutter

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    Huh? I wonder if they only sell bars & chains to dealers as well, they're "saw parts". I'll order it Monday, I assume they stock it.
     
    amateur cutter, Feb 10, 2018
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  9. Mag Craft

    Mag Craft

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    Wow your Stihl dealers are full of it. I have been to two dealers here one in Cheyenne and one in Laramie and both will sell parts with no issues. Now there service department is a different story.
     
    Mag Craft, Feb 10, 2018
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  10. Pallet Pete

    Pallet Pete Moderator

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    Thanks. It’s got me ready to open a dealership just to get parts or at least tell them I did:whistle:
     
    Pallet Pete, Feb 10, 2018
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  11. Pallet Pete

    Pallet Pete Moderator

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    What gets me is that I have repaired dozens of Stihl saws both mine and for others and not once has there been a problem with eBay parts.

    These parts are junk with the exception of the carb it works great.

    Dealerships usually sell to me no issue but then I haven’t tried going to a dealer in a while.
     
    Pallet Pete, Feb 10, 2018
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  12. ironpony

    ironpony

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    You should be working on your attic.............
     
    ironpony, Feb 10, 2018
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  13. Pallet Pete

    Pallet Pete Moderator

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    I should be doing a lot of things:rofl: :lol:

    Attic is getting a small break till tomorrow I am still a little to weak to crawl around up there today. This flu sickness has slowed me to a crawl.

    That and I’m running a few things through my head that need to be done up there. It’s a carpenters nightmare the way it’s designed.
     
    Pallet Pete, Feb 10, 2018
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  14. bang

    bang

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    I have no trouble buying parts from my Stihl dealer, in fact I bought an oem Zama carb for a 170 a couple years ago and they had it in stock.
     
    bang, Feb 10, 2018
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  15. rookie1

    rookie1

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    My stihl dealers sells me all the parts I want as long as I pay for them. Lol
     
    rookie1, Feb 10, 2018
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  16. dall

    dall

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    oem rubber hoses are the only way to go aftermarket rubber may last a year

    a local dealer here will sell you the parts no problem but its 30 miles each way for me so i buy my stuff from definitive dave
     
    dall, Feb 10, 2018
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  17. brenndatomu

    brenndatomu

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    That's just crazy! All of it! Never heard of a dealer that wouldn't sell you parts...if you were a dealer you'd get your own parts! :hair: Nuts, just nuts...
     
    brenndatomu, Feb 10, 2018
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  18. dall

    dall

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    only thing some dealers wouldnt sell me here was presets for chains saying it was their job and insurance reasons and the one i did get them from local here charged me 4 bucks per preset which is rediculous
     
    dall, Feb 10, 2018
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  19. 94BULLITT

    94BULLITT

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    I'd go to another dealer and get a fuel line. I put an AM fuel line on a 290 and almost 1 year exactly I had to replace it. I would also let stihl know about this dealer not wanting to sell you parts.
     
    94BULLITT, Feb 11, 2018
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  20. blacksmithden

    blacksmithden

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    I think an anonymous call to Stihl corporate might be in order. They might not be dealers long if they keep that BS up and Stihl finds out.
     
    blacksmithden, Feb 11, 2018
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