Buyer beware! Caught them trying to pull a fast one last night while trying to activate a new phone... I have a plan called My Way - Unlimited which is from 2103 and was a true unlimited, guaranteed forever plan. When I tried to activate my new phone (old one is crapping out) I was not given an option to leave things as they are with my Legacy account (I am beyond the 24 month requirement). The only way to activate was to remove my previous data plan for a new one that is $30 cheaper. This is what got my eyebrow raised. After a lengthy chat session with customer service and some research on my own I found that the new plan has data "caps" and can & will be throttled at a certain point of usage. My current plan has lesser/no restrictions in this area. They are trying to trick me into giving up my Unlimited for Life stuff. I will be calling them with an ultimatum very shortly. Been with them for 15 years but may terminate based on this deception. There was no mention of needing to change anything at time of purchase of the new phone from their website. Don't let them hoodwink you out of your good plan if you have one! I'll report back once I get some answers from them.
I know how you feel... AT&T is the same... I wont deal with the brick and morter stores unless its something minor. I'm like you, my two primary lines are grandfathered in under the unlimited data forever plan, as long as I keep on that plan. When I went in to upgrade two years ago, the sales man tried to down play this all... and how this plan he had was way better. After 30 minutes of this B.S. I grabbed my old phone and said told him I'd be talking to AT&T corp. Well, I made the phone call on the way home... and she laughed and told me I did the correct thing. I may not be the smartest bulb out there, but I know how to walk away... Good Luck!
Not just AT&T . They are all the same . Close your eyes for a minute the next thing you no your pants are down around your ankles.
I wonder if they receive incentives when they get you out of the truly unlimited plan? They might get say 20 to 50 bucks per person. Otherwise why would a salesperson try to trick you if they didn't make any money off it?
OK y'all, here the skinny with Sprint at least. Got on the phone with them and skipped the initial answered and asked for supervisor. Informed her of my situation. My long standing as a good customer was noted, etc, etc. Bottom line, you cannot retain a legacy program via interwebs. You must call them and request that you remain on the legacy plan. I suggest asking immediately for a supervisor, who may play coy, but knows what the deal is. I commented that I felt the online activation was misleading and lacking in details. I'm sure this is on purpose. I mean, what kind of sane person would question $30 less a month for a plan that still has "unlimited" data? Lucky for myself...Ive never been considered fully sane by most standards. The only difference in the new plans name was that there was an "SM" notation beside it in smaller letters.
That's the name of the game these days...how much they will restrict your speeds. As far as I can tell, from the original contract, I have to hit 23gigs before they start messing with me.(23 gig currently takes me about 3-1/2 months to use but devices and services may require more in the future) Most of the new plans you are lucky to get 1 or 2gig before the valve starts closing. There's a bunch of other good things with the plan as well....free domestic roaming, free mobile to mobile, nights, weekends and I forget what else. It's a good deal, hence my persistence in retaining it.
$30 less a month and still unlimited, even if throttled? That actually is a good deal. In 2013, wireless plans were more$ than now, especially for unlimited data plans. I pay about $45 a month less for unlimited than my mom pays on ATT, for her old unlimited grandfathered att plan. Yes it's throttled after a certain amount, but it's still unlimited, and I never had unlimited data before about 2 months ago. I'd rather have slow data than an unexpected overage charge. See unlimited plans were a big deal in 2013, only typically for business users. Now, since the competition all have decently priced unlimited plans, they all have to have that option. It's a win win for consumers. I guarantee that with the data my mom uses, that she would be better off with the new version of the plan like I have versus her legacy unlimited plan. But, I know she would never let go of that old plan, especially while she writes it off as a business expense.
I'm thinking about the future. In the long run, my current situation will pay off. Plus, I like 720 + 1080 videos rather than 480 "optimized".
