A Rant - Customer Service

Is it just me or has retail customer service getting worse all the time. 3 times this week, I've had to ask the cashier how much I owed. You can't see the display on the register behind all of the stupid impulse shopping stands. And then they don't tell you how much change your getting. Don't get me started on how pizzed I get when I have to wait for the staff to finish a personal conversation so they can wait on me. AHHHHH!!!

 

Yep. It's a sad, sad world we live in. People these days take no pride in their work. In their minds, they aren't getting paid enough to care. I could go on for days, but I won't. I try my best to not give businesses like that any of my money. Example: I haven't stepped foot into a Wal-Mart in years. I'll pay a few more dollars for food at my local store who still bags groceries, and will even push them out for you.

Same with my pallets of ice melt. Lowes you have to throw it all on a cart, push it up to register, pay, they push it out to truck and handle it again. Getting a forklift and driver takes 30 minutes. My landscape supply guys remember my name, load it for me and I'm out the door in 5 minutes. . Guess who gets my money?

 

I hate to say it, but it's only going to get worse. Wait till some of the entitlement generation enter the work force.

 

When I go to HD and there are no "regular" registers open, I tell the person manning the self check outs that I won't do that.
They end up helping me. If they didn't, I'd leave the stuff and walk out. Might need a convo with a manager first though.
I told one that having these self checkouts will do away with more and more cashiers, and she said..."not really". Huh?
There's 3 regular registers with no one manning them and you're only here to assist. How do you not see customers are taking your job, and paying for the "privilege"?
Pump your own gas? That started a long time ago on the premise it would help keep prices down. Bullpucky.
Yeah, rant away,......I do it all the time.

 

Nothing like going to the self checkouts and doing someone's work and not getting paid. If I wanted to work as a cashier I would have applied to work as one. If I wanted to work after I punched out of my job for the day I would get a part time job.

Not to mention that at least 50% of the time I use a self checkout there's an issue at the register.

 

Same here ww.
Babaganoosh , one of the reasons I won't use the self c/o is the chance of an issue. Can I then get on the loudspeaker and call a manager to help? Might as well, if I'm a temp. employee.
What are they gonna do, fire me?

 

Mediocre is the new outstanding.

 

I for one love self check. Don't have to exchange false pleasantries...etc.

 

We have a med supply place we've bought things from that manage to screw up every single time we have to deal with them. It became the monthly joke... wonder what they'll screw up this time thing. We'd complain but of course no one gives a chit. Until I got a call just before Christmas this year from either the owner or the companies' manager. He apologized for the lousy service, gave us "the new order phone number", so we wouldn't have to go to the store (where the prob is)... and he gave me his cel # and said to call anytime if we had the slightest prob and he'd take care of it. It was kinda fun when I told him we'd found another company and had already ordered what we needed... but that we'd be sure to remember he'd called...

 

Yup, my FIL has deep pockets but spends like the poorest cheapest SOB i know. He's always giving me hell for spending too much on stuff, i tell him you get the service you pay for.... unfortunatley we have no mom/pop gas stations around. only big chains. Sheetz, WaWa, random haji sunocos.....

 

If I am buying I sure as heck aint gonna check myself out at the register! That's why they mark up items so as to pay the employees. Screw that. When I was a younger man and felt I was slighted at a retail store I usta raise holy he!! and make a big a&& outta myself. I have found over the years that word of mouth about bad service and spending my pennies some where else is the best bet. I'll spend a couple dollars more on something at a local mom and pop store than a big box store any day. At least I know my money is staying in my community and not corporate B.S. I am also not 1 to order stuff off the internet. I like to touch, see, and smell the goods. But I ams what I ams.

 

Hey, I got an idea. Next time you stop into a place to get some food to eat like a restaurant or café or even a (Yuck) McDonalds, what would you say iffn after you placed your order for what you was hungry for, some SOB came out and pointed the way to the kitchen and told you where the stuff was and how to fix it yourself? I agree, I don't like idle chit chat myself but if I'm buyin they best be servin.

 

Just seen on the news last night that some of the stores that Walmart is closing soon are in small towns...and when Walmart came in, they put all the lil mom n pop local stores out of business...and now they are leaving!!! What a load of steaming crap!!!
The worst part was that one of the family owned stores held on as long as they could...just closed up 2 months ago!

 

So, now that I'm thinkin' about this a little more, if you do your own checkout, are you considered an employee of some kind? At will, contractor?
Between trips to their store and checking yourself out at the register, is that considered being temporarily laid-off? Can you collect unemployment?

I get no discount for not using up a regular employee's time if I do self checkout. Where's the upside?
I don't need to have a long lost buddy convo with these folks, but I'm always friendly.

 

we get no discount and ive never seen the price of goods go down....

 

If it got me out of that hell hole 5 minutes sooner I would be game.

 

Yeah and guess who is left holding the bag after the Wm closures. Taxpayers. Walmart usually doesn't have much invested in stores due to tax breaks, etc.