Stopped by my local TSC in Quakertown yesterday afternoon. Wanted to see what they had in stock for pellets. As I walk in the front door they are just unwrapping a fresh pallet of Freedom Fuel pellets. I notice the clerk is the same guys I've dealt with for years at this TSC. I politely ask what brands they have instock. I get the customers get whatever is next to come out of the backroom speech. He said this store does not allow customers in the back to select their choice of pellets any longer and besides they are all hardwood pellets anyway. I smiled and just walked out.
That's the store where I purchased my first pellet stove about 8 yrs ago and I have purchased many tons over the years. I was asking them to rearrange their warehouse so I could get pellets from a buried stack. In past years they have just walked me to the back room and showed me what they have. Guess it's good that I can deal with Joe Bucks Pellets. Everything I have for this year came from Joe.
He's got the EZ Blaze blend and Olympus doug fir . Thanks for the info on the Q town TSC I work down that way and have to travel to see my grower down in Souderton ,I was thinking of swinging in on day to see what they have . I guess what they have is Bad Customer Service ,Not wasting my time.
I picked up a ton of the regular EZ Blaze late Spring, I like the sample bags so I pulled the trigger. You could try and see if a different person at TSC will yield different results. I have my pellets for this year but always like to see what's around. I know TSC gets Set's at certain stores so I continue to look!
I'm always on the look out Scored a few bags of Pro Pellets this morning from the Nazerath TSC . I really liked the EZ Blaze .
The Okie DFs sell as quickly as we land them. But the loads keep coming so if you want them we got them.
That makes the hair on my neck stand up. Just poor service. I have experienced that at one time here. so I did take the time to write to TSC headquarters and inform them what is going on is costing them sales.
Hey that bag looks familiar! I liked them lots, A bit tougher to get around me. But they are available and under $300/ton.
I complained to TSC. Here is my canned reply received today. Hello Larry, Thank you for contacting the Tractor Supply Company Customer Solutions Team. We sincerely apologize for this experience. We will pass your valuable feedback along to the management team and our buyer for pellets. It is customers like you that help us grow and improve. Should you need any further assistance, please feel free to contact us again at 1-877-718-6750. Our regular operating hours are Monday to Saturday, 7AM to 8PM CST, and Sunday, 8AM to 7PM CST. The hours may vary during peak season; please check on our website at www.tractorsupply.com for more details. Thank you for choosing Tractor Supply Company, and have a wonderful day! Seth Customer Solutions Team Member 5401 Virginia Way, Brentwood, TN 37027 877-718-6750 | [email protected]
