I was wondering if anyone else uses Sawsuppliers.com? In the past I've had good luck with them, but a recent order I placed was flagged by UPS at the local hub as damaged, and returned directly back to Sawsuppliers by UPS. I emailed Sawsuppliers 5 days ago, when UPS flagged it, and have gotten no reply. And I did check my spam folder just in case. UPS returned the package two days ago, and Sawsuppliers has made no move to replace the order. So I this morning I called the phone number on the site, and got a message that said "during this busy fall season we're focusing on internet orders" and if there was a problem the best way to reach them was by email. Yeah, so much for that. Has anybody else used them lately, or ever gotten through to any kind of customer service or support?
I’ve only had good experiences with them. Case in point, I ordered a chain and they sent me the wrong drive link count. I emailed them and had the right one within 3 business days. And they let me keep the first one they sent. But it’s been a couple years since I dealt with them.
I ordered from them last year and got mine and someone else's few hundred dollars worth of stuff in the same box. Contacted them and they sent me a shipping label. Told me to remind them of it next time I ordered and they would give me a discount. Never have gotten anything else so far from them.
To be fair, they did ship the original order promptly, and it's not their fault UPS damaged the package. I did just receive an alert that a new order is being processed. Still no reply directly to my email, but at least there is some communication. That's all I'd ask for - just an acknowledgement of the problem, and "we're working on it".
Ordered from them before never had an issue that was a few years ago though. Iirc they're a pretty small outfit and only have like 1 or 2 employees.
