It takes two hands to operate my stove door

Yeah, it is a brand new stove...guess he just didn't notice this...the guy said it wasn't very controllable...ya think?!

 

That's cuz the hinges are wrong, not for that stove and door

 

That is a serious air gap; I would think you would not be able to damper that down. This caused me to inspect my stove; my stove is good, gasket is tight against the stove. In the photo, either the part of the hinge welded to the stove is too long, or the holes in the hinge are in the wrong place.

 

Yeah, I bet it runs like the devil is chasing it!!

 

I found the thread on that other unmentionable site. Over all, I think my Madison is a great stove and I am very happy with it. He mentioned the glass cracking on his stove. OK, the glass retainers are a problem on the Madison; and I will honestly say I think they cut the corners too much on the glass retainers. I can understand that costs have to be kept down; there are a lot of expenses when operating a business building stoves. However, if you cut in the wrong place, it might bite you in the arse on customer complaints and replacing parts. Instead of ESW sending me a new door unit that was exactly like the old door unit so the problem still exists; I was hoping they would sit down with their design people and rethink the glass retainers. I guess I hope for too much.

 

I thought that very thing, how can you get a controlled burn that way? It would’ve gotten away from him. Goes to show to make sure your stove is built and assembled correctly before lighting it!!!

 

I would also think some of that would fall on the selling company. Should really inspect your products a bit before selling them. That is a liability!

 

You’d think they would inspect them. But this is one of them assembly line groups isn’t it? Kinda weird how that passed through yes but then if they put out more than 1000 in a week, then that’s a lot of ground to cover.

 

I doubt its anywhere near that...maybe 100...maybe. These are wood burners, not the gas furnaces that everybody has.
One wood furnace manufacturer I know of says they are really busy, and only making 500 units/yr...

 

True and thanks for setting me straight
Here’s what I don’t understand. If these are being welded by hand then the job isn’t only being welding but checking to make sure they welded it correctly. Along with door assembly, that is being negligent on the job. A simple double check would suffice yeah?

 

Ya if I sold someone that stove I would be at their house with a new stove and helping them move the old one out and the new one installed. I would be the one dealing with ESW and informing them that liability is not one that will ever be tolerated!

 

That's what I have been thinking.
Company should get him a new stove and hire someone local to pull out the old one and install the new one

 

This all smells like something out of china...not ESW...

 

Ya because my Madison is different style hinges and mounts(adjustable even) granted not all the welds are perfect but they are all solid and 100% coverage.

 

Ok before we go knocking China, let’s just realize that there are some places (in China) with good parts bad service(handiwork) others with crap parts good service and some with a bit of both in the good. Others are just awful but I could say the same thing for things made in the usa as well.
Again it all depends on what it is and function.

 

Never said they can't make good stuff...but they DO have a pretty good reputation for crap, and ESW doesn't...that's all I was saying

 

Quality control is often done using statistics. Testing every unit yields 100% quality control but it also costs more. It is the reason that SCSI drives are so more expensive than IDE drives; every SCSI drive is tested before leaving the plant. You determine the level of quality control you can live with; how many bad units go out the door, and then using a bit of maths you determine how many units will get inspected; every 100th unit for example. I don't know how ESW does quality control.

 

Yes, China is known for crap goods as well as spam farms. However, it appears that some things from China is worth the money paid. I saw some tests on spanners and the China stuff held up fairly well when tested alongside Snap On and other more expensive tools.

 

I looked at the US stoves from China; which to me is just outright misleading consumers, but I was leery about having a metal box with a fire in it that was made in China. My sister also said no when she heard the stoves were made in China.

 

All true and reputations proceed them. I have a stove made in China but inferiority is in the eye of the beholder. Great company of Wolf Steel makes good products but in order for money to be saved, labor costs etc...you know the drill. Not knocking ESW, but companies make mistakes and as long as they are willing to fix this problem in good rapport... that earns respect.