Quadra fire 1200 newbie

Screws are out. So does the whole top panel come off

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Ok.it's going to be a long day

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I don't like messing with electronic parts but it has to be done

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Trying to get it started

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Auger isn't moving

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Auger isn't packed full off crap

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They were mushy and caked in

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Does the auger need pellets to start. We cleaned it all out and still not moving

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Does it need pellets to start

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Everything is cleaned. Auger still not moving

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as we mentioned before, you probably have to connect the 2 stat connections together if you didn't get a one yet. Otherwise, the control board thinks you're not calling for heat.
If you want to make sure the auger motor is working, try making a power "jump" lead to put 120V to the motor directly. Make sure stove is unplugged before you do that, and remove the power connections from the auger motor first too. A lot of us have made something like this out of an old lamp cord to do testing of auger motors, blowers, etc:

 

Doing that now lol

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Also, if the front door isn't sealed (broken or missing glass), there is probably a vacuum switch that won't close to turn the auger on.....hence the need for the power jumper I mentioned above.
Most pellet stoves have this saftey feature so the stove won't continue to feed pellets if the door is left open or there is a large vacuum leak. The exhaust blower must cause a low pressure in the firebox to allow the auger to run.

 

Motor is bad

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Did you remove it from the stove to test it?

 

Yes. Our friend is loosening it up to see if it is seized

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Do everything you can to get it loosened-up and running. 3 in 1 oil in the bearings, etc. A new one is not real cheap. This is the cheapest new one I could find:
Quadrafire Auger Feed Motor Castile, Santa Fe, Contour, Mt Vernon, 1200 812-4421 | eBay

 

152 on Amazon

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Very good info on the vacuum switch . When I was cleaning that area yesterday I was wondering about that .

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Does that include shipping? The one I posted has free shipping.