brand new pellet stove won't work

I just bought a summers heat 25-PAH3 at Lowes. It is all hooked up and we tried to do the "dry run" which was fine until the auger wouldn't turn. The manual is no help. Anyone have any ideas? It is going to be in the low teens tonight and single digits tomorrow and this is my only source of heat. Help!!

 

Man I don't know a thing about your stove sorry , maybe this will help http://www.englanderstoves.com/help/PelletStove/feedprob.html
Plenty of good folks here that have these stoves and they will be by to help just hang in there.

 

Well....easy things first:

1 - did you see or did the auger turn at all during the dry run?
2 - Was the hopper lid closed when you did the dry run? There should be a hopper switch in there and the lid needs to be closed when it's running for the auger to turn.

 

You may need to empty the hopper then turn on the stove to see if the upper auger will turn. It may have a pellet jam or it may be jammed by an excess amount of fines.

The pellets I've been using this year have jammed my 25-pdvc twice due to a larger than normal amount of fines… if that's the case with your stove try to vacuum out the auger and see if that allows the auger to turn. If not you'll have to remove the back cover and remove the auger to clear the jam… it's a pretty simple job although it may be a bit daunting until you do it.

 

Did you have the front door closed for the dry run? Leaving it open won't allow the vacuum sensor contacts to close, and that means the auger won't turn.

 

lol....that was going to be my #3.....

 

Not for the dry run...it's supposed to run about 20 minutes before getting an E-2.

 

I guess Cricket isn't too concerned, he hasn't been back since he posted the question.

 

Thanks for all the ideas. The door was shut, no pellets in stove yet , error code E2, going too check the wires now. On top of the problems with the stove the drivers window in th van broke ! What else will happen? Lol . Fingers crossed for the wires ...... Hope this works. Will let you know.

 

If you try everything, and the auger still doesn't move, try unplugging and re-plugging it in....then try the dry run again. If that doesn't do it, and everything else seems OK, try sending a private message (a "conversation" ) to forum member "mike holton". He is the Senior Tech at Englander and a member here. Otherwise, call the Tech help line at Englander tomorrow....they should be able to figure it out for you.

 

All the brand new Englanders that I install will time out and show E2 the first time. That is because the auger chute has no pellets. Pressing On again will reset the timer and it should fire up. :-0)

 

His problem (in his first post) was that the auger wouldn't turn, not the E-2 error code.

 

I have tried every thing that had been suggested. Emailed and called tech support and got no response out call back. I give up. Pulling the stove and putting old one back in. I can't go without heat another night. I will put up with the old Harman that has issues. Thanks for the help everyone!

 

I guess we aren't going to get to #4......

 

Its p61a that has been around a long time. The auto ignite doesn't work and the feed had stopped but we got that going again